Privacy policy


VELORA Privacy Policy

Welcome to VELORA — a brand born from purpose. We operate this store and website, including all content, features, tools, products, and services (collectively, the “Services”), to provide you — our conscious customer — with a curated shopping experience that empowers awareness, sustainability, and action.

Velora is powered by Shopify, which enables us to provide our Services to you securely and efficiently. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use or interact with our Services, including when you make a purchase, browse our website, or communicate with us.

By using any part of our Services, you acknowledge that you’ve read, understood, and agreed to this Privacy Policy and how we handle your personal information. In case of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes precedence when it comes to your personal information.

🔐 What Personal Information We Collect

We define "personal information" as any data that can identify or be reasonably linked to you. We may collect or process the following types of personal data, depending on how you interact with us and where you’re located:

  • Contact Info: Name, address, billing/shipping address, phone number, and email.

  • Payment Details: Credit/debit card numbers, payment methods, and transaction confirmations.

  • Account Info: Username, password, preferences, and settings.

  • Shopping Activity: Items viewed, cart activity, wishlists, purchases, returns, and past transactions.

  • Communication Records: Any messages or interactions you have with our customer support.

  • Device & Technical Info: Browser type, device type, IP address, and other unique identifiers.

  • Usage Data: How and when you interact with VELORA, our site, and Services.

🌱 Where We Get Your Info

We may collect your personal information from:

  • You directly: When you browse, shop, sign up, or message us.

  • Automated tech: Like cookies and similar tools when you use our site.

  • Our service providers: For payment processing, shipping, analytics, etc.

  • Marketing or social media partners: If you engage with VELORA through third-party platforms.

🌍 How We Use Your Information

VELORA uses your personal information to:

1. Deliver and Improve the EVERLINE Experience

  • Process and fulfill orders

  • Handle payments, returns, and exchanges

  • Remember your preferences

  • Personalize your shopping journey

  • Recommend products that align with your values

2. Spread Awareness Through Marketing

  • Send you emails and updates about new launches, promos, or eco-initiatives

  • Show you relevant ads based on your interaction with VELORA and similar stores

3. Keep You Safe

  • Authenticate accounts and transactions

  • Detect and prevent fraud or malicious activity

  • Maintain secure browsing and checkout systems

4. Support & Communication

  • Respond to your inquiries and support needs

  • Keep you informed about your orders or account activity

5. Legal Compliance

  • Fulfill obligations under applicable law

  • Respond to lawful requests by public authorities

  • Enforce our Terms of Service and protect our rights

🔄 Sharing Your Information

We may share your personal information with trusted third parties in these scenarios:

  • Shopify: Our eCommerce platform provider

  • Vendors: For payments, shipping, data analytics, customer service, and security

  • Marketing Partners: To help us create meaningful awareness and engagement campaigns

  • With Your Consent: If you authorize us to share info for specific reasons

  • Legal or Business Reasons: Such as audits, mergers, or legal proceedings

⚙️ Relationship with Shopify

Our site is hosted by Shopify, which processes some of your data to power the Services. Shopify may also use your data to improve the broader platform experience across stores, including ours. You can read Shopify’s privacy policy here or exercise your rights via their Privacy Portal.

🔗 Third-Party Sites & Links

EVERLINE may link to third-party websites or services not operated by us. We’re not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal data.

🚫 Children’s Privacy

Our Services are not intended for children under the age of majority in your country. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us to have it removed.

🔒 Security & Data Retention

We take reasonable measures to safeguard your personal information, but no system is entirely foolproof. Please avoid sending sensitive information through unsecured channels.

We retain your information only as long as necessary — to fulfill your orders, support your account, comply with laws, or resolve disputes.

⚖️ Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate data

  • Delete your data, unless we’re legally required to retain it

  • Receive a copy of your information (portability)

  • Opt out of targeted advertising or the “sale” of your personal data

  • Withdraw consent, if we process your data based on it

To exercise your rights or update your preferences, contact us directly at:
📧 theprica.storee@gmail.com

We will never discriminate against you for exercising your privacy rights.

🌐 International Transfers

VELORA is based in [Your Country], but your data may be processed in other countries (including the U.S.) where Shopify or other partners operate. When required, we use legal safeguards such as Standard Contractual Clauses to protect your data across borders.

📅 Policy Updates

We may occasionally update this Privacy Policy to reflect legal changes or improve clarity. We'll post updates on this page and revise the "Last Updated" date above. Continued use of our Services means you accept those updates.

📩 Contact Us

Have questions about our privacy practices or how your data is handled?

Reach out to us at:
📧 theprica.storee@gmail.com

For purposes of data protection law, VELORA is the data controller of your personal information.